Shop Policies.

Hi if you need any assistance you can dm me at @cynpf via instagram

Or chat with me in the ''Chat with us'' in the bottom of the page

 If you choose the rush order option , please message me the date you need the paper flowers for or put in on the ''Notes to seller'' option.

Please have patience with me and the wait time, my wait time is managed on how many orders i have pending, Turn around time is 4 weeks not including shipping days & weekends

All paper flowers are custom made which means you pick your colors ,you can pick any set you like & put the colors of flowers & accents you want.

If you dont put the colors you want on ''Notes to seller'' & i email with no response i will send the color option you saw first

Grad Cap Toppers

We do not exchange or refund grad cap orders once payment is made we do NOT refund any grad cap toppers due to them being custom made for our clients.

When you place an order you have 5 business days to make any last minute changes. After the 5 day grace time when your grad cap topper is ready, we do not accept any changes anymore due to the topper being finished. Please confirm with your school about the colors that are allowed.

If you happen to want a whole different design, then the one you ordered Initially ,You will have to make another order for a grad cap topper, Please plan ahead.

You will be sent a draft before starting on your order, make sure everything is to your liking before i start, once i start there are no more changes allowed 

Pleas keep in mind we DO NOT copy any other creators designs if you have an inspo pic they are more than welcome but we do not copy!!

Please make sure all spelling is correct. What you write down is what im going to put on the topper.

if items come damaged i will try my best to help you out!

 Shipping Policy

All packages are sent via UPS & Via USPS

Make sure your address is correct, once packing is sent its out of my hands if address was put in wrong 

Shipping process and time depends on my wait time please check out description on my items to see what my wait time currently is.

Paper flowers are packed with bubble wrap, packing paper, and are packed very secure for safe and easy transit

I do not accept returns or exchanges all paper flowers are final, paper flowers do not have a refund option since all flowers are custom made for each client

 Lost or stolen items

Cynthia's paper flowers is not responsible for any lost, damaged or stolen packages once its accepted at ups, Please contact Ups if something happens to your package, i will try my best to help you